Product Warranty Information
All Canopy devices are covered within our warranty. If your device issues qualify, we'd be happy to assist you with a replacement.
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Frequently Asked Questions
If you don't see your answer or need more information, send us an email at hello@getcanopy.co. Our support team will be happy to help you!
Click here to read our full product warranty policy.
What kind of warranty does Canopy offer?
Canopy offers 2 product warranties! Both cover any potential defects caused by manufacturing errors. In the event that your Canopy unit is no longer functioning our team will replace any defective unit or part.*
Every Canopy customer* gets the standard Canopy 12 Month Warranty With the purchase of a Canopy Humidifier (Bedside, Nursery, Portable, or Large Room), Showerhead, or Diffuser.
Customers enrolled in our Aroma Subscriptions will be automatically enrolled in the Canopy Lifetime Warranty covering all units beyond 12 months for those customers who have an eligible Canopy subscription.*
*Because we are unable to control the quality of our products sold by unauthorized sellers, this warranty only applies to products manufactured by Canopy and purchased directly from Canopy or Canopy’s authorized sellers. This warranty does not apply to products purchased from any sellers that are not authorized by Canopy.
How do I register my device?
To activate your warranty, click here!
If you’re interested in signing up for a Lifetime Warranty you’ll need to subscribe to a Premium Subscription, which includes a new Aroma Kit every 6 weeks. You can enroll for a Bedside Humidifier here, a Portable Humidifier here, a Large Room Humidifier here, Showerhead here, and a Diffuser here.
What is covered under the warranty?
Both of Canopy’s warranties offer full coverage for any manufacturer defects. In the event that your Canopy unit, either the Bedside, Nursery, Portable, or Large Room Humidifier, the Showerhead, or the Diffuser, is no longer functioning our team will replace any defective unit or part.
You may be asked to submit photos or videos of your unit, or send back what you have for testing in accordance with instructions we will provide.
What is not covered under the warranty?
The Canopy warranties cannot be used to replace:
Units that have been lost or disposed of
Normal wear and tear, including cosmetic damage, discoloration or other nonfunctional changes in the appearance of the product wherein the unit is still functioning
Damage resulting from accidents, misuse, abuse, negligence, unauthorized modifications, improper storage, or improper installation of the product
Damage caused by failure to follow the product's instructions, warnings, or maintenance guidelines provided by Canopy
Repairs or modifications performed by unauthorized persons
Accidental damage, or any external causes beyond our control
Products that have been used for commercial purposes or in a manner inconsistent with their intended use
Please note that the units covered under the Lifetime Warranty can only be replaced once every 12 months.
This warranty is limited to the original U.S. consumer, or in the case of a gift, the original U.S. recipient of the product, with proof of purchase and is not transferable. If the product was not purchased new from the Canopy or an authorized dealer, distributor, or reseller within the U.S., this warranty is null and void.
Canopy reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.
How do I know if I'm eligible for a Lifetime Warranty?
To be eligible for the Canopy Lifetime Warranty coverage, you must have an active Aroma Subscription either created at the time of purchase, or added to the account at a later date, for your Canopy product.
With your active Aroma Subscription you must have received a minimum of 2 refills per 6 months of activation.
Click here to activate your Lifetime Warranty!
How do I submit a warranty claim?
If you believe your Canopy product is defective and qualifies for warranty coverage, please contact our Customer Experience team within the warranty period. You can reach us via email at hello@getcanopy.co.
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Get a Lifetime Warranty
Become an active Canopy subscriber to qualify for a Lifetime Warranty on your device.
$30 Off!
Bedside Humidifier Filter + Aroma Subscription
Receive a Replacement Filter and 3 Aromas every 45 days, including our limited edition, partner aroma collaborations!
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$30 Off!
Large Room Humidifier Filter + Aroma Subscription
Receive a Replacement Filter and 3 Aromas every 45 days, including our limited edition, partner aroma collaborations!
Learn More
