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Product Warranty Information

All Canopy devices are covered within our warranty. If your device issues qualify, we'd be happy to assist you with a replacement.

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Frequently Asked Questions

If you don't see your answer or need more information, send us an email at [email protected]. Our support team will be happy to help you!


Click here to read our full product warranty policy.

What kind of warranty does Canopy offer?

What is the Canopy Lifetime Protection Plan?

How do I register my device?

Which products are covered?

What is covered under the warranty?

What is not covered?

How do I know if I'm eligible for the Lifetime Protection Plan?

How do I submit a warranty or protection plan claim?

Who pays for return shipping?

What are my legal rights?

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Get a Canopy Care Protection Plan

Become an active Canopy subscriber to qualify for a Canopy Care Protection Plan on your device.

$30 Off!

Bedside Humidifier Filter + Aroma Subscription

Receive a Replacement Filter and 3 Aromas every 45 days, including our limited edition, partner aroma collaborations!  

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$30 Off!

Large Room Humidifier Filter + Aroma Subscription

Receive a Replacement Filter and 3 Aromas every 45 days, including our limited edition, partner aroma collaborations!

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Free Returns + Package Protection

Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.

Free returns and exchanges

Return or exchange your device(s) without any extra hidden fees, like handling fees or restocking fees. (Final Sale items are not eligible for returns/exchanges)

Package Protection

Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.


Some items may not be eligible for this service, such as items that are final sale. By opting out of this service you will be responsible for any return costs such as shipping labels, handling fees, or restocking fees. Additionally, your package won't be protected if it is lost, stolen, or damaged in transit. The price of this service includes a $1.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total. For more information, please read the Package Protection Terms and Conditions.