How it works
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Step 1Subscribe to Enroll
Filters, cartridges, aromas, or any other accessory of your choice
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Step 2Earn Perks
Keep your subscription active & refill on schedule to get rewarded
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Step 3Redeem Rewards
Exclusive promotions, sale early access, mystery gifts, and more
Unlock exclusive offers
| Category |
Starter
|
Hydration Hero
|
|---|---|---|
| Welcome bonus | Up to $25 off | Up to $25 off |
| Subscription duration1 | 1 refill | 3 refills |
| Cashback in Canopy credits2 | 5% | 10% |
| Exclusive promotions |
True
|
True
|
| Mystery gifts |
True
|
True
|
| New launch early access |
True
|
True
|
| Lifetime warranty3 |
True
|
True
|
| Sale early access |
False
|
True
|
| Test future products |
False
|
True
|
| Birthday gift |
False
|
True
|
| Exclusive pricing |
False
|
True
|
Maximize comfort & well-being
Why subscribe?
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Maximize benefits
Stay consistent to keep your devices & get the most out of your investment
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On your schedule (not ours)
Swap, skip, or edit anytime
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Always a VIP
Be the first to hear about new launches + exclusive gifts, discounts, and more
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24/7 subscriber support
One year warranty on all devices + a customer experience team that cares
What your old filter misses, could be entering your home
Swap it out for to feel pampered, glowing and refreshed
FAQ
When should I expect my subscription to arrive?
Your Canopy subscription will arrive on the default product cadence, most between 45 or 90 days. You’ll receive an email notification before your next refill is processed, giving you time to make any changes if needed. Generally, orders are processed within 3 to 5 business days (excluding weekends and holidays) after order confirmation.
How will I receive my exclusive perks?
All of your exclusive perks can be found in your subscription portal. Simply log in to your account to view and access your discounts, special offers, early access opportunities, and any rewards available to you as a subscriber. Your portal is the central place to manage your perks and stay up to date on everything included with your subscription.
How can I use dedicated support?
If you need to get in touch with our Customer Experience team directly, please submit your request through our contact form here. We're looking forward to hearing from you!
Should I even subscribe if I just bought my device?
Yes! Subscribing is a great way to ensure you always have fresh filters or aroma refills exactly when you need them. With a subscription, you’ll save up to $25 on every order, get free shipping on orders over $25 in the U.S., and enjoy exclusive perks like early access to new products and special discounts. Plus, you can swap, skip, or edit anytime, so you’re always in control. Subscribing means you never have to worry about running out or remembering to reorder: your refills will arrive automatically, right on schedule.
What are the payment options?
At Canopy, we appreciate that every customer has unique preferences when it comes to making payments. That’s why we offer a range of secure and convenient payment methods, tailored to suit your needs including credit and debit cards, PayPal, Shop Pay, Amazon Pay, Venmo, and HSA/FSA with Truemed. Learn more here.
- To qualify for Hydration Hero status and its perks, you must complete three consecutive subscription refills with no skips, reschedules, or changes to your order cadence. Any interruption or adjustment will reset your progress toward Starter status.
- Cashback is issued as Canopy Credits and cannot be redeemed for cash, refunds, or money back. Credits are non-transferable. Canceling your subscription forfeits any remaining Canopy Credits, additional restrictions may apply.
- To be eligible for the Canopy Lifetime Warranty coverage, you must have an active Aroma Subscription either created at the time of purchase, or added to the account at a later date, for your Canopy product. With your active Aroma Subscription you must have received a minimum of 2 refills per 6 months of activation.