We do our best to get all Canopy's out as soon as possible. All in-stock orders will be shipped out within 30 business days. During normal times, all orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. In the rare occurrence that Canopy is out of stock, we’ll display the backorder status and expected ship date on the product page, and we’ll also include the expected “ships by” date in your order confirmation email. Backordered items may extend the anticipated delivery timeframe, so please check these details if you’re purchasing a backordered product.

In the continental United States, once your order ships you should receive it within 5 to 7 business days, though these times may be elongated during the holiday season due to congestion with carriers. If you don’t receive your order within the expected timeframe, please contact us at hello@getcanopy.co with your name and order number, and we'll look into it for you.

Except as described in this policy, all Canopy devices are covered by our 60-Day Happiness Guarantee. If there is any reason you are not satisfied with your device after use, you have 60 days from the date of delivery to return it to receive a refund of the purchase price, less a $10 handling fee (which includes the cost of return shipping). This applies to all Humidifiers, Diffusers, and Filtered Showerheads purchased from Canopy via our website, getcanopy.co (the “Website”). For more information on products excluded from this return policy, please see the “Exceptions / Final Sale” section below.