Help Center

How to use the Sound Machine mount

Your Sound Machine comes with a mount included in the box that serves two purposes depending on how you want to use your device. As a kickstand Hook the mount into...

Can I use the Sound Machine in my nursery?

Yes! The Sound Machine is designed with nursery use in mind. The 15-sound library includes a dedicated nursery collection (Heartbeat, Shush, Lullaby 1, Lullaby 2, Happy Tunes) alongside core sleep sounds like...

How to clean your Sound Machine

Regular cleaning keeps your aroma compartment fresh and your device performing at its best. Give the faceplate a quarter turn to remove it from the body of the device. Remove...

How do I cancel my Subscription?

We're sorry to hear you're considering canceling your Canopy subscription. For Replacement Filter Subscriptions, please note we recommend changing filters regularly for optimal performance. If you're canceling a Premium Aroma Kit Subscription,...

How can I reactivate my subscription?

Welcome back to Canopy! We're so glad you've decided to reactivate your subscription! If you've previously had a subscription with us it's easy to turn it back on and start...

How can I edit what I receive in each Subscription refill?

When you’re enrolled in a Canopy Subscription we’ll automatically create orders for you on a repeating basis. You can see what's included in all of our subscriptions here. To add an...

How does the referral program work?

So you love your Canopy Humidifier and you want to want to get your friends and family in on the action. Great news! Our referral program has been created so...

Can I purchase a gift card?

Yes! Digital gift cards are available for all Canopy products here! Enter your billing information and the email address where you'd like the gift card sent, and we'll email you a...

Can I buy a Canopy Humidifier with my HSA/FSA?

For upfront payment, at the moment we are only accepting credit or debit cards, Shop Pay, and PayPal, but you should be able to be reimbursed for your purchase through...

What is the best way to exchange my product?

If you’d like to exchange your Canopy product for a different color or model, we’re happy to help! We process exchanges through our 60-Day Happiness Guarantee, which means you’ll need to return...

How do I cancel my order?

We're sorry to hear that you've changed your mind about bringing a Canopy product into your home.  Please keep in mind, our warehouse works hard to get orders shipped out...

My item arrived damaged. What should I do?

We’re so sorry to hear that! We take pride in delivering high-quality products, and we want to make this right. If your order arrived damaged, defective, or incorrect, please reach...

How can I reach out?

If you need to get in touch with our Customer Experience team directly, please submit your request through our contact form here.  We're looking forward to hearing from you!