Account & Subscription Management

What Aroma will I get in my next subscription refill?

When you have a subscription with Canopy we'll automatically send you the accessories you need for your unit every 6 weeks for a reduced price! If your subscription includes an...

How do I update my shipping address?

When you buy a product from Canopy we'll take your shipping address at the time you make your purchase. We try to ship out new orders within 24 hours of...

How do I cancel my Subscription?

We're sorry to hear you're considering canceling your Canopy subscription. For Replacement Filter Subscriptions, please note we recommend changing filters regularly for optimal performance. If you're canceling a Premium Aroma Kit Subscription,...

How can I reactivate my subscription?

Welcome back to Canopy! We're so glad you've decided to reactivate your subscription! If you've previously had a subscription with us it's easy to turn it back on and start...

How can I edit what I receive in each Subscription refill?

When you’re enrolled in a Canopy Subscription we’ll automatically create orders for you on a repeating basis. You can see what's included in all of our subscriptions here. To add an...

How do I skip my next Subscription refill?

Need to skip your upcoming Aroma Kit or Replacement Filter refill? No worries! You can skip the next order in your Subscription from your Account Page. Just select "Skip" next to...

Can I edit how many items I receive in each subscription refill?

Absolutely! You can change the number of refills items you receive in your subscription simply by increasing or decreasing the count on your Account Page. Remember that if you are enrolled...

How do I reschedule my next Subscription refill?

Do you have an Aroma Kit or Replacement Filter on the way but you don't need one just yet? No worries! You can reschedule the next order in your Subscription...

Will I receive a notification before my subscription refill is created?

Yes, 3 days before your next subscription refill is created you will receive an email reminder, which will include an itemized receipt, for your upcoming order. You'll have 24 hours...

What is a Subscription?

At Canopy, our mission is to enhance both your living space and your well-being. We're all about self-care and creating an environment that supports your best life. We've designed our...

What are the benefits of having a subscription?

Enrolling in a subscription with Canopy is the easiest way to keep your Canopy device fresh, aromatic, and running at its best without lifting a finger (well, maybe just one...