How do I update my shipping address?

When you buy a product from Canopy we'll take your shipping address at the time you make your purchase. We try to ship out new orders within 24 hours of receiving them.

If you're enrolled in one of our subscriptions and you'd like to adjust the address on future shipments, you can do so by following the instructions below. 

  • Login to your Account
  • Scroll to the subscription you’d like to edit
  • Click the “Edit” link next to Shipping information
  • Edit your address and don’t forget to save!

This will update the address for one subscription. If you have multiple Active Subscriptions you will need to update your address multiple times.

The above refers to how to update your shipping address. You can learn how to update your Billing Address here.

If you need to get in touch with our Customer Experience team directly, please submit your request through our contact form here. 

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Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.

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Return or exchange your device(s) without any extra hidden fees, like handling fees or restocking fees. (Final Sale items are not eligible for returns/exchanges)

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Some items may not be eligible for this service, such as items that are final sale. By opting out of this service you will be responsible for any return costs such as shipping labels, handling fees, or restocking fees. Additionally, your package won't be protected if it is lost, stolen, or damaged in transit. The price of this service includes a $1.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total. For more information, please read the Package Protection Terms and Conditions.