How do I cancel my order?

We're sorry to hear that you've changed your mind about bringing a Canopy product into your home. 

Please keep in mind, our warehouse works hard to get orders shipped out as quickly as possible, often shipping is processed the same day an order is placed! If your item has already been shipped we won't be able to cancel your order, but our Customer Experience team will be able to assist you with a return and refund once we receive your unit.


If you need to get in touch with our Customer Experience team directly, please submit your request through our contact form here. 

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Free Returns + Package Protection

Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.

Free returns and exchanges

Return or exchange your device(s) without any extra hidden fees, like handling fees or restocking fees. (Final Sale items are not eligible for returns/exchanges)

Package Protection

Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.

Some items may not be eligible for this service, such as items that are final sale. By opting out of this service you will be responsible for any return costs such as shipping labels, handling fees, or restocking fees. Additionally, your package won't be protected if it is lost, stolen, or damaged in transit. The price of this service includes a $1.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total. For more information, please read the Package Protection Terms and Conditions.