Hi Amanda,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the Handheld Filtered Showerhead didn’t fit your shower setup as you’d hoped, and that you didn’t notice the difference in your hair that you were looking for after using it for four months.
We completely understand how disappointing it must have been to work around the fitting issue while also not experiencing the results you expected. We really appreciate you sticking with it and giving the showerhead a fair try despite those challenges.
For context, the Canopy Handheld Showerhead is designed to provide 1.8 gallons per minute (GPM), which is intentionally designed to offer a comfortable, water-efficient shower experience. Some customers do notice a difference in flow compared with a higher-flow showerhead they may have used previously. This is part of the product’s design rather than a defect, but we absolutely want to make sure you’re getting the best experience possible.
A few things can also make the water pressure feel softer than expected:
Filter age: If your filter is approaching or past the 90-day mark, or appears discolored or clogged, the added resistance can noticeably reduce flow. Replacing it with a fresh filter is the quickest way to determine whether the filter is contributing to the issue.
Faceplate buildup: Mineral deposits can build up in the spray nozzles over time and reduce flow. To clean the faceplate, remove it and set the silicone gaskets aside, then soak the faceplate in white vinegar for 20–30 minutes. Gently scrub the nozzles with a soft brush or toothbrush, then rinse thoroughly. You can also place the faceplate in the dishwasher if you have one.
Household water pressure: If your home’s water pressure is generally on the lower side, that can feel more noticeable with a low-flow showerhead.
We also understand that you experienced fitting and leaking issues with the showerhead. One of our team members will be reaching out to you shortly to help troubleshoot the fit and leaking and work toward a solution.
Your feedback is incredibly valuable to us, and we’re sorry the product hasn’t met your expectations so far. We hope we can help get things working properly and provide you with a better experience.
Thank you again for being a Canopy customer, Amanda.