How do I update my billing information?

When you buy a product from Canopy we'll take your billing address at the time you make your purchase, all future refills will be charged to that information unless a change is made.

If you are enrolled in one of our subscription refill programs the card added during your most recent purchase will be used for those charges as well. If you need to adjust this information you can do so by following the instructions below:

  • Login to your Account
  • Scroll to the subscription you’d like to edit
  • Click the “Edit” link next to Billing
  • If you're updating the address on a pre-existing form of payment:
    • Select Edit below the payment details you'd like to update
    • Update your information
    • Select Save Changes
  • If you'd like to add a new form of payment:
    • Select Add New Payment Method
    • Enter payment information
    • Save changes
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Free Returns + Package Protection

Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.

Free returns and exchanges

Return or exchange your device(s) without any extra hidden fees, like handling fees or restocking fees. (Final Sale items are not eligible for returns/exchanges)

Package Protection

Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.

Some items may not be eligible for this service, such as items that are final sale. By opting out of this service you will be responsible for any return costs such as shipping labels, handling fees, or restocking fees. Additionally, your package won't be protected if it is lost, stolen, or damaged in transit. The price of this service includes a $1.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total. For more information, please read the Package Protection Terms and Conditions.